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As a caregiver, you need to communicate with many people. You need to connect with family, friends, co-workers, employers, health care professionals, insurance companies — and a loved one who may not be the same person they used to be.
Constructive and effective communication is key to your success. When your communication is clear, assertive and constructive, you’re more likely to be heard and get the responses you want.
To accomplish that, you’ll need to stay organized, have patience and control conflicting emotions. Your stress level and added responsibilities are going to make it harder to stay focused.
General communication tips
Some basic tips for good communication are:
- Be assertive, honest and patient. You have a long road ahead. You’ll need support from your loved one and from family and friends. Don’t be afraid to share your feelings. And don’t hesitate to turn to our Support Network.
- Respect the feelings and rights of others. Don’t say something that will intentionally hurt another person’s feelings. Recognize that the other person has the right to express their feelings as well.
- Be clear and specific. Express your needs or feelings clearly. When both parties are straightforward, the chances of reaching mutual understanding are greater.
When speaking with family members
Some specific tips for communicating with family are:
- Be a good listener. Remember, listening is the most important aspect of communication.
- Talk openly about your fears, worries and needs. This will invite frank and meaningful dialogue. Other family members may feel comfortable sharing as a result.
- Broach difficult subjects. Discuss topics such as finances, insurance, wills and advance directives. (Advance directives clarify what the loved one wants to be done in case of a medical emergency.) These can be difficult and delicate subjects, but preparing for the future can help relieve stress. Chances are, your loved one is also concerned about these issues.
- Recognize what everyone is feeling. Caregiving often arises after a medical crisis, particularly with heart disease and stroke. The entire family may be left reeling. Try to be patient. A family member who has never adapted well to a crisis likely won’t be very good at dealing with this either. Give everyone time to adjust in their own way.